CVE-2025-48475

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180.

CVSS v3 8.1 HIGH

8.1^/10

CVSS v3 : HIGH

Vector :

Exploitability : 2.8 / Impact : 5.2

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required LOW

User Interaction NONE

Confidentiality Impact HIGH

Integrity Impact HIGH

Availability Impact NONE

Scope UNCHANGED

References

Link	Resource
https://github.com/freescout-help-desk/freescout/commit/1f154ce039618ed5abd960c97619c23534c0717a	Patch
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-xvch-f75c-8w8q	Exploit Vendor Advisory

Configurations

Configuration 1 (hide)

cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*

History

02 Jul 2025, 15:49

Type	Values Removed	Values Added
New CVE

Information

Published : 2025-05-29 17:15

Updated : 2025-07-02 15:49

NVD link : CVE-2025-48475

Mitre link : CVE-2025-48475

CVE.ORG link : CVE-2025-48475

JSON object : View

Products Affected

freescout

freescout

CWE

CWE-863

Incorrect Authorization

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