CVE-2024-28987

The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

CVSS v3 9.1 CRITICAL

9.1^/10

CVSS v3 : CRITICAL

Vector :

Exploitability : 3.9 / Impact : 5.2

Attack Vector NETWORK

Attack Complexity LOW

Privileges Required NONE

User Interaction NONE

Confidentiality Impact HIGH

Integrity Impact HIGH

Availability Impact NONE

Scope UNCHANGED

References

Link	Resource
https://support.solarwinds.com/SuccessCenter/s/article/SolarWinds-Web-Help-Desk-12-8-3-Hotfix-2	Release Notes
https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987	Vendor Advisory
https://www.theregister.com/2024/08/22/hardcoded_credentials_bug_solarwinds_whd/	Press/Media Coverage Third Party Advisory
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28987	US Government Resource

Configurations

Configuration 1 (hide)

OR	cpe:2.3:a:solarwinds:web_help_desk::::::::
	cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-::::::
	cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix1::::::

History

27 Oct 2025, 17:01

Type	Values Removed	Values Added
References	~~() https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28987 -~~	() https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28987 - US Government Resource

21 Oct 2025, 23:16

Type	Values Removed	Values Added
References		() https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28987 -

21 Oct 2025, 20:20

Type	Values Removed	Values Added
References	~~{'url': 'https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28987', 'source': '134c704f-9b21-4f2e-91b3-4a467353bcc0'}~~

21 Oct 2025, 19:20

Type	Values Removed	Values Added
References		() https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28987 -

Information

Published : 2024-08-21 22:15

Updated : 2025-10-27 17:01

NVD link : CVE-2024-28987

Mitre link : CVE-2024-28987

CVE.ORG link : CVE-2024-28987

JSON object : View

Products Affected

solarwinds

web_help_desk

CWE

CWE-798

Use of Hard-coded Credentials

{"id": "CVE-2024-28987", "cveTags": [], "metrics": {"cvssMetricV31": [{"type": "Secondary", "source": "psirt@solarwinds.com", "cvssData": {"scope": "UNCHANGED", "version": "3.1", "baseScore": 9.1, "attackVector": "NETWORK", "baseSeverity": "CRITICAL", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N", "integrityImpact": "HIGH", "userInteraction": "NONE", "attackComplexity": "LOW", "availabilityImpact": "NONE", "privilegesRequired": "NONE", "confidentialityImpact": "HIGH"}, "impactScore": 5.2, "exploitabilityScore": 3.9}, {"type": "Primary", "source": "nvd@nist.gov", "cvssData": {"scope": "UNCHANGED", "version": "3.1", "baseScore": 9.1, "attackVector": "NETWORK", "baseSeverity": "CRITICAL", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N", "integrityImpact": "HIGH", "userInteraction": "NONE", "attackComplexity": "LOW", "availabilityImpact": "NONE", "privilegesRequired": "NONE", "confidentialityImpact": "HIGH"}, "impactScore": 5.2, "exploitabilityScore": 3.9}]}, "published": "2024-08-21T22:15:04.350", "references": [{"url": "https://support.solarwinds.com/SuccessCenter/s/article/SolarWinds-Web-Help-Desk-12-8-3-Hotfix-2", "tags": ["Release Notes"], "source": "psirt@solarwinds.com"}, {"url": "https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28987", "tags": ["Vendor Advisory"], "source": "psirt@solarwinds.com"}, {"url": "https://www.theregister.com/2024/08/22/hardcoded_credentials_bug_solarwinds_whd/", "tags": ["Press/Media Coverage", "Third Party Advisory"], "source": "af854a3a-2127-422b-91ae-364da2661108"}, {"url": "https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28987", "tags": ["US Government Resource"], "source": "134c704f-9b21-4f2e-91b3-4a467353bcc0"}], "vulnStatus": "Analyzed", "weaknesses": [{"type": "Secondary", "source": "psirt@solarwinds.com", "description": [{"lang": "en", "value": "CWE-798"}]}], "descriptions": [{"lang": "en", "value": "The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data."}, {"lang": "es", "value": "El software SolarWinds Web Help Desk (WHD) se ve afectado por una vulnerabilidad de credencial codificada, lo que permite a un usuario remoto no autenticado acceder a la funcionalidad interna y modificar datos."}], "lastModified": "2025-10-27T17:01:42.723", "cisaActionDue": "2024-11-05", "cisaExploitAdd": "2024-10-15", "configurations": [{"nodes": [{"negate": false, "cpeMatch": [{"criteria": "cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*", "vulnerable": true, "matchCriteriaId": "BDE3AF89-F0D2-4F3C-9565-F6DEA8B2BAC7", "versionEndExcluding": "12.8.3"}, {"criteria": "cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*", "vulnerable": true, "matchCriteriaId": "331BF887-F099-419E-9664-EE2EC76E2E23"}, {"criteria": "cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix1:*:*:*:*:*:*", "vulnerable": true, "matchCriteriaId": "7FCFD6C1-EF56-47F4-AFE5-AD8E54232FF8"}], "operator": "OR"}]}], "sourceIdentifier": "psirt@solarwinds.com", "cisaRequiredAction": "Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.", "cisaVulnerabilityName": "SolarWinds Web Help Desk Hardcoded Credential Vulnerability"}