Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.
References
Configurations
Configuration 1 (hide)
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History
No history.
Information
Published : 2011-03-18 16:55
Updated : 2025-04-11 00:51
NVD link : CVE-2009-5055
Mitre link : CVE-2009-5055
CVE.ORG link : CVE-2009-5055
JSON object : View
Products Affected
otrs
- otrs
CWE
CWE-264
Permissions, Privileges, and Access Controls